Position Summary

Patient Care & Audiology Support

• Assist licensed Audiologists with hearing evaluations and diagnostic procedures for patients of all ages.
• Perform hearing screenings and other delegated audiology services in accordance with applicable regulations and supervision requirements.
• Use an otoscope to inspect the ear canal and tympanic membrane for cerumen, debris, or foreign bodies.
• Prepare patients for testing and explain procedures in a professional and reassuring manner.
• Make ear mold impressions for hearing aids, custom earmolds, swim molds, hearing protection devices, and other audiological products.
• Assist with hearing aid fittings, programming support, troubleshooting, maintenance, cleaning, and basic repairs as directed.
• Provide patient education regarding hearing aid care, usage, and maintenance.
• Support follow-up appointments and patient satisfaction initiatives.

Administrative & Operational Support

• Accurately enter patient information, test results, and clinical documentation into the electronic medical record (EMR) system.
• Generate reports and documentation as needed to support patient care and practice operations.
• Schedule appointments and assist with patient communications when necessary.
• Monitor, order, and maintain inventory of hearing aids, earmolds, batteries, supplies, and audiology equipment.
• Ensure patient records are complete, accurate, and maintained in accordance with HIPAA and organizational standards.
• Assist with maintaining audiology equipment and coordinating repairs or service when needed.

Team & Professional Responsibilities

• Demonstrate effective communication and collaboration with providers, clinical staff, and administrative personnel.
• Prioritize tasks effectively and maintain productivity in a fast-paced clinical environment.
• Participate in department meetings, training sessions, and continuing education opportunities.
• Maintain any required certifications and competencies necessary for the position.
• Adhere to all safety, infection control, privacy, and regulatory requirements.
• Perform other duties as assigned.

Qualifications

Education

• High School Diploma or GED required.
• Associate's or Bachelor's degree in a healthcare-related field preferred.
• Completion of an accredited Audiology Assistant or Audiology Technician training program preferred.

Experience

• Previous experience in audiology, hearing healthcare, ENT, medical office, or a related healthcare setting preferred.
• Experience working with hearing aids, diagnostic equipment, or patient testing procedures preferred.

Knowledge, Skills & Abilities

• Strong interpersonal and customer service skills.
• Excellent verbal and written communication abilities.
• Proficiency with electronic medical records (EMR) systems and standard computer applications.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Ability to work effectively both independently and as part of a team.
• Commitment to providing compassionate, patient-centered care.

Physical Requirements

• Ability to sit, stand, walk, bend, and reach throughout the workday.
• Ability to assist patients and handle audiology equipment and supplies.
• Ability to lift and carry up to 25 pounds occasionally.
• Manual dexterity sufficient to operate computers, testing equipment, and hearing aid devices.

Why Join Our Team?

• Work alongside experienced Audiologists in a collaborative, patient-centered environment.
• Help improve patients’ quality of life through better hearing and communication.
• Opportunities for professional development and growth within a growing specialty practice.
• Supportive team culture focused on clinical excellence and exceptional patient care.
• Meaningful work that makes a lasting impact on patients and their families.